Our services will make your home comfortable and cozy
Consultations and Orders
Yes it is! Our sales representative will travel to you and you will receive a FREE in-home consultation at no cost.
Contact your design consultant. They’ll be able to receive your deposit and will notify production to begin manufacturing.
You can check the status of your order by contacting your design consultant directly. You can also Call or Text your sales representative.
Production will begin manufacturing once your deposit is collected. One of our production associates will contact you to schedule your installation after a expected completion date is determined.
Installation dates are based upon the estimated time we expect your order to be completed. Occasionally, there may be unexpected delays. When we foresee a delay in your order, we will try to keep ahead of it by rescheduling your installation.
In most cases, drapery usually takes 1-2 weeks, and shades take 3 to 4 weeks to manufacture. If you need a rush on your order, please let your design consultant know.
We will give you Free temporary shades to cover every window in your order. Our temporary shades are easy to install and offer complete privacy.
Manufacturing Questions
We manufacture some of the products in Ontario and some products are manufactured elsewhere, either out of the state or out of the country.
Drapery usually take between 1-2 weeks, and shades will take between 3 to 5 weeks. If you need a rush order, please let your design consultant know.
We source raw materials for our blinds, shades, and shutters from all over the world. Occasionally there may be a delay due to port congestion, holidays, and other geopolitical issues. We try our best to identify any delay so that we can get ahead of it. This may require rescheduling an installation date based on availability of the material.
You should contact your design consultant immediately. They’ll be able to change the quote if necessary and coordinate with production for any changes to your order. Keep in mind that any change requests may be declined if there is not enough advance notice.
Deposits, Payments, and Refunds
A deposit of at least 50% of the total invoice is required to begin manufacturing. This covers the cost of materials and ensures that both parties are invested in the project.
Deposits are non-refundable.
Yes, you can, however your deposit will not be refunded. We always advise our clients of any expected or potential delays so that installation can be rescheduled as soon as possible.
We require you to pay the balance of your invoice at the time of installation. If you prefer to pay sooner, that’s acceptable as well.
We accept Cash, Checks, Credit Cards, Wire, and Zelle. If you’re unsure about any form of payment, please contact us.
Yes you can. Please let us know.
We stand by everything we make and are stubborn about high quality in pursuit of perfection. Your window treatments are custom made-to-order, and non-refundable. However, we always go above and beyond and try our best to make sure your satisfied with your order. If something isn’t right, we’ll work with you to make it right.
Installation Warranty, and Repairs
Installations are scheduled when your order is near completion. The installation time varies depending on order volume and capacity but is usually within a week of product completion.
Our professional installation team is the best in the business. They are swift, precise, and efficient. When we schedule an installation date, we will give you an estimated time span for the installation.
Yes if needed. Our installers will need a minimum 2 feet of clearance around the window where installation is taking place.
We advise all of our clients to be present for their installation. However, it is not mandatory. At the time of installation, we require that arrangements be made to allow access to the premises and to pay any balance remaining on the invoice
Masks are no longer a requirement, we only wear mask when the customer requests that.
Our Installers are trained to handle and receive payments at the time of installation. If there is any previous arrangement made with our office prior to installation, then the installers will be notified
We charge a removal fee for this service. Your design consultant will be able to add this amount to your quote or may even waive the fee.
We offer repair services for any window treatment purchased from and installed by us.
Most repairs are covered by our Limited Lifetime Warranty.